What to Do When Outlook Not Downloading Emails on iPhone?

If any email app gives strong competition to Apple’s Mail app and Google’s Gmail, it is Microsoft’s Outlook app. The app for iPhone is feature-rich and does not give any problems to the users in most cases. However, at certain times, glitches can occur, one of the most common ones being Outlook not downloading emails on iPhone. The problem can occur due to varied reasons, such as aggressive spam protection or some modifications in the settings. Regardless of the causes, it’s frustrating to deal with it as your email communication gets hampered. If you are dealing with this issue, here are some effective fixes.

Troubleshoot Outlook Not Downloading Emails on Your iPhone

The Outlook application works differently than other email services on iPhone. Here are some good measures to use when you find emails not being downloaded.

 

Turn off the Focused Inbox

By default, you will see your messages in the Focused Inbox section in the Outlook app. Outlook separates the mail into Focused Inbox and ‘Other’ mail. To prevent the app from separating messages, you can deactivate Focused Inbox.

• In the Outlook app, hit your profile picture and go over to ‘Settings.’

• Now, scroll till you find the ‘Focused Inbox option.

• Toggle it off.

• Now, every email will land in your inbox.

 

Remove your email account and add it to Outlook again.

Are you facing issues in getting messages from an email provider in Outlook? It means there’s an issue with your email account. You can add it again by following these points.

 

• Open Outlook on your iPhone.

• Visit ‘Settings’ and choose the problematic email account.

• Now, tap the ‘Delete Account’ option.

• After confirming it, head back to ‘Settings.’

• Touch ‘Add Email Accounts.’

• Now, add the account with your credentials. You’ll face no issues in receiving emails.

 

Permit notifications for the Outlook app.

A straightforward fix to use on finding Outlook not downloading emails is to check if you have denied the notification permission. Revert the action if you have mistakenly disabled Outlook alerts. 

• On your iPhone, launch ‘Settings.’

• Head to the Notifications menu and locate Outlook. 

• Enable the toggle to permit or allow notifications. Now check if you receive email alerts. 

 

Enable the background app refresh option.

If you haven’t switched on the background refresh option, Outlook won’t check for any new emails. To enable it to check for incoming emails on a continual basis, you need to enable this option. 

• Navigate to ‘Settings’ and go to ‘General.’

• Now, choose ‘Background App Refresh.’

• Turn this option on if it isn’t already. 

• Go down the app list and ensure that you have enabled this option, particularly for Outlook.

 

Final Thoughts

If you find your Outlook not downloading emails on your iPhone, you can start implementing these easy techniques. One of them will undoubtedly be able to give you the desired result. However, if the application is still not able to download the incoming emails, it's best to connect with the professionals of an email technical support service.